![]() ![]() Meanwhile, 55 percent of Gen Z respondents said the same. Our survey showed that 75 percent of Millennials now have higher customer service standards after the crises of the past few years. Millennials are growing more demanding over time, too. Gen Z is also more receptive to good customer service: 68 percent said they’d be happy to continue using a company’s product or service after receiving excellent service. Only 56 percent of Zoomers reported they’d do the same. In our survey, 73 percent of Millennials said they’d likely switch to a company’s competitor after just one bad experience. ![]() Negative reviews also spread much faster than positive ones, meaning that merely a few horror stories can scare off many potential customers.Īccording to our survey, different age groups show different tolerance levels for poor support experiences. Bad customer service can be devastating for businesses, often causing churn.
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